Sianity Beauty — FAQ
💕 Products
What products does Sianity Beauty offer?
Sianity Beauty currently offers lip glosses, lip pencils, and loose setting powders. New products and shades will be added as the brand grows.
Are your products cruelty-free?
Sianity Beauty is committed to offering beauty products that are made with care. Product-specific ingredient and formulation information will be listed on each product page.
Where can I find the ingredients?
Full ingredient information can be found on the individual product page or product packaging. If you have a specific ingredient concern, please review the ingredient list before purchasing.
Are the products suitable for all skin tones?
Our products are created with a range of beauty looks and complexions in mind. Shade results can vary depending on your natural lip/skin tone and application.
📦 Shipping
Where does Sianity Beauty ship?
We currently ship within the United States.
What shipping carrier do you use?
Orders are shipped through USPS.
What shipping options are available?
- USPS Ground Advantage: approximately 2–5 business days
- USPS Priority Mail: approximately 2–3 business days
- USPS Priority Mail Express: approximately 1–3 days
Shipping times begin after your order has been processed and shipped. USPS delivery times may vary.
How long does it take to process my order?
Please allow 3–5 business days for your order to be processed before it is shipped. You will receive tracking information once your order has been shipped.
Will I receive tracking information?
Yes! Tracking information will be sent to the email address provided at checkout once your order ships.
What if my package is delayed?
Once your order has been shipped, delivery is handled by USPS. Please use your tracking number to monitor your package. If your package appears significantly delayed, contact USPS first and then reach out to us if you need additional assistance.
What if my package says delivered but I can’t find it?
Please check around your delivery location, mailbox, building, and with household members or neighbors. If the package still cannot be located, contact USPS to file a missing-mail inquiry. Sianity Beauty is not responsible for packages marked as delivered.
💳 Payments
What payment methods do you accept?
Sianity Beauty accepts the payment methods available through our Shopify checkout, which may include major credit/debit cards and other supported digital payment options.
When will I be charged?
Payment is processed when your order is placed.
Can I cancel my order?
Because orders may begin processing shortly after purchase, cancellation requests must be made as soon as possible. Once an order has entered processing or shipped, it may no longer be eligible for cancellation.
💗 Returns & Exchanges
Do you accept returns?
For hygiene and safety reasons, Sianity Beauty does not accept returns of opened or used beauty products.
Can I exchange an item?
We currently do not offer exchanges for products that have been opened or used.
What if I received the wrong or damaged item?
We’re sorry! Please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We’ll review the issue and determine the appropriate resolution.
What if I change my mind after purchasing?
Due to the nature of cosmetic products, we cannot accept returns simply because you changed your mind, selected the wrong shade, or no longer want the product.
Are shipping fees refundable?
Original shipping charges are non-refundable unless the issue was caused by an error on our part.
🎀 Pre-Orders
Do you offer pre-orders?
Yes! Sianity Beauty may offer limited pre-orders for select launches.
When will my pre-order ship?
The estimated shipping timeframe will be clearly stated on the product page at the time of purchase. Please review the estimated timeframe before placing your order.
Can I cancel a pre-order?
Pre-orders are considered committed purchases. Cancellation requests must be made before the order enters processing.
✨ Need Help?
Still have a question?
Email: [your business email]
Instagram: @SianityBeauty
TikTok: @SianityBeauty
We’re happy to help! 💕